Terms of service
ORDER CANCELLATION
PNP Prints will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify PNP Prints within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer's own expense.
ORDER SHIPPING AND DELIVERY
PNP Prints will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall PNP Prints be liable for any consequential or damages resulting from any delay in shipment or delivery.
All PNP Prints customers agree not to hold PNP Prints liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond PNP Print's direct control. PNP Prints shipment and delivery dates are calculated based upon estimates provided by our suppliers.
PNP Prints will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims must be made within 5 days of receiving your order. All damaged material, including the box, must be saved. PNP Prints is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address,PNP Prints will reship the package with corrected address and charge an additional shipping fee for the shipment.